Visitor
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2 Messages
Plan Change Issues
I used your site to change my plan and upgrade my internet speed. I received an order confirmation email as well as a modem reboot which I wrongly assumed would be part of the upgrade process. Instead of getting a boost in bandwidth, i lost 200 Mbps download and my upload stayed the same. I have been unable to get this resolved with your automated systems as they are effectively useless in performing any real troubleshooting steps.
I have attempted to "schedule" a phone call which led to a call 30 minutes before the scheduled time and led to no communication with a live agent.
It blows my mind that Xfinity make hundreds of billions of dollars and can't afford to employ real human being that provide real customer support.
EG
Expert
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111.5K Messages
15 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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281 Messages
15 days ago
Hi there @user_slh8r8, Thanks for taking the time to post your experience to our Xfinity Community Forum. We are sorry to hear about the change in speed not being as expected when upgrading your plan, that is definitely a weird one.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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