Visitor
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1 Message
Plan Change not taking effect.
I put in a plan change order online on 7/6/2025 that has not taken effect. I upgraded to Unlimited with 1000 Mbps, but my most recent bill still shows the old data limit and download speeds.
Visitor
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1 Message
I put in a plan change order online on 7/6/2025 that has not taken effect. I upgraded to Unlimited with 1000 Mbps, but my most recent bill still shows the old data limit and download speeds.
EG
Expert
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113.2K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasB
Official Employee
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2.3K Messages
23 days ago
Thank you very much for reaching out user_o0gjym. We would love to help see what the status of everything would be. I will need to look at some specific account information, so I will need to bring you into a private chat to handle that end of things. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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