Plan change request

My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025.

When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my account, the only options offered are 500 Mbps at $85 and 1 Gig at $100, with no price guarantee available.

I'd like to be moved onto the 5-Year Price Guarantee plan at 1 Gig.

I'd rather stay with Xfinity than switch, but at $85 for 500 Mbps I don't have a reason to. Can someone review my account?

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EG

Expert

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120.2K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJustinC

Official Employee

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2.5K Messages

10 hours ago

Hello, @user_8azklz thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I can help with an account review to check on the promotion options I have for the 1 Gigabit speed to see if the 5 years is available. I'm glad our wonderful forum expert @EG was able to move your post and bring the billing/promotion concern to my attention.

Please follow up at your convenience to let me know if you still need assistance with the account review, I look forward to hearing back from you.

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U

user_8azklz

Visitor

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2 Messages

Hi can you please switch my subscription to the 1 Gig at $50/mo plan?

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52 minutes ago

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XfinityAbby

Official Employee

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1.2K Messages

Hello @user_8azklz we would be happy to help with an account review to see what options are available for the account.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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50 minutes ago

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Customer Service

user_8azklz

Plan change request

EG

XfinityJustinC

user_8azklz

XfinityAbby

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