Visitor
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2 Messages
Plan not Cancelling Even After Two Calls
Hey Xfinity Support,
After moving out of my apartment, I have tried to cancel my service twice. Once using the callback number option, and once calling directly after being prompted by the Xfinity Assistant. Both times they confirmed cancellation, but I continue to see my Internet service as active.
I need to cancel my current service. I'm unjustly being charged for service at a place I no longer live. My new location does not support Xfinity, so I just need to cancel.
Thanks,
Wayne [Edited: "Personal Information"]
XfinityGabriel
Official Employee
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2.6K Messages
22 days ago
user_hy3pvh, Hi there! Thanks for taking the time to reach out. We will surely miss your business. I can understand the concern with needing to cancel your services. I am sorry to learn about this experience with trying to cancel the internet service twice. You've come to the right place. Our team of experts can help get this resolved for you over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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