Visitor
•
1 Message
Plan not updated in online account.
I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did. I never got anything further, and it never changed in my account.
So I contacted support against a few days ago, and they said they saw nothing in my account with any changes somehow. So another new rep offered me a better deal and said he put it in. Which, ok, works for me with a better price.
This time I did get an order number but no confirmation emails etc. And I still do not see the changes in my online account, and that was on Friday. Could someone please look into it?
Accepted Solution
XfinityThomasC
Official Employee
•
2.4K Messages
8 hours ago
@user_fpqns0 We want to thank you for reaching out on the Community Forum for support with your change of service order issue. We are glad we were able to resolve your issue and place you in a new promotion. Never hesitate to create another public post for any of your future account and service needs!
0
0
XfinityThomasC
Official Employee
•
2.4K Messages
11 hours ago
Hello, @user_fpqns0
I'm sorry to hear your change of service has not gone well. This is not the experience we want for our customers. It's always a good sign when you get the link with service order to approve the changes first followed by the confirmation email. It would be my pleasure to check and make sure we complete the order if necessary. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
0
0