U

Friday, April 11th, 2025 6:30 PM

Plan

I need to down grade my bill is too high

Official Employee

 • 

27 Messages

8 days ago

Hello @user_mcll4x thanks for reaching out. I completely understand making sure your bills are within your budget. I try to budget as much as possible nowadays. You've definitely come to the right place. We are happy to take a closer look at the options available in your area, to find something that works for your household. To better assist with your concerns you will need to send a direct message with your full name and complete service address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Xfinity Community Forum

Need Help? Find Solutions, share knowledge and get answers from customers and experts.

forum icon

New to the Community?

Start Here