1 Message
Planned outages
Even the smallest online games can give you prior warning before their servers go down for maintenance. I’ve seen posts dating back to three years ago on here of people asking why they were not notified about planned outages. It’s absolutely inexcusable that a business this big can’t give out text notifications for planned outages. Just another reason to get away from xfinity asap.
XfinityBradM
Official Employee
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655 Messages
24 days ago
Hello there, @user_qqnc2x. You may have opted out of receiving our proactive messaging. To opt back into receiving outage messages, send START to 266278. You’ll be re-enrolled in outage messages. We would also recommend reviewing the mobile number registered with your Xfinity ID as that would also confirm if we have that information in our system to proactively reach out to you. You can review how to update your contact information in the link I provided.
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