Visitor
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1 Message
Plans are double the price for existing customers?
I am at the end of my current internet plan and I would like to maintain Xfinity as I have been a customer for a long time, however when I go to customize/select an internet plan, they are almost double the cost compared to if I was a "new customer". (300mbps is 70 vs 40, 1 gig is 85 vs 50, etc.)This makes no sense to me- does Xfinity not value customer loyalty and retention? I was willing to upgrade speeds but the price difference is astronomical and insulting.
XfinityTommy
Official Employee
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3.1K Messages
22 hours ago
Good morning user_50326. Appreciate your post, and looping us in on the pricing concerns. Let's get this figured out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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