Visitor
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1 Message
Platinum Membership Benefit-Peacock Premium
I have been unable to access my Peacock Premium membership benefit as a Platinum member even after receiving an email about it. The link brought me to my membership benefits, but there was no activate peacock benefit available. It does however state that “peacock premium on us” is one of my benefits. I also tried the chatbot but was consistently redirected to the same place with no way to activate.
Accepted Solution
XfinityMarshante
Official Employee
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1.2K Messages
21 days ago
Hello @user_6pinus, thank you for taking the time to leave a post. Sorry to hear you’re running into issues getting your Peacock subscription activated. I completely understand how frustrating that can be, especially when it’s one of the perks included with your membership, but you’re unable to access it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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