Skip to main content
datruqbanaso
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

3 Messages

10/27/2026 11:27 PM

Platinum Peacock Perk stuck in "Redeemed" state from old disconnected account — won't provision to new account

Hi Xfinity Support team,

I am an Xfinity Platinum member and keep receiving emails stating "Still unclaimed: Your Peacock Premium perk." However, because I use the same Xfinity ID that was previously linked to an old, now-disconnected Comcast account (which I already unlinked from my ID months ago), my Membership portal customer.xfinity.com/membership/history already shows Peacock Premium under "My redeemed benefits -> Active" from my old account.

Because of that old redemption, the entitlement is not provisioning to my current active account:

  1. xfinity.com/yoursubscriptions says "You don't have any Xfinity subscriptions yet" and nothing appears in StreamStore.

  2. Xfinity Assistant does not generate an activation banner or link.

Could an Official Employee please invite me to Direct Messaging so you can file a ticket to reset my Platinum Peacock reward banner or manually provision the $0 Platinum Peacock Premium entitlement onto my active account? Thank you!

Question

 • 

Updated 

1 hour ago

29

2

0

Oldest First
Selected Oldest First

Accepted Solution

datruqbanaso

Visitor

 • 

3 Messages

1 hour ago

As a follow up, Xfinity support was able to resolve my issue after following up with a Direct Message. Thank you!

1

0

XfinityThomasC

Official Employee

 • 

3.8K Messages

@datruqbanaso We want to thank you for reaching out on the Community Forum for support with your Peacock linked account activation issue. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

1 hour ago

XfinityThomasA

Official Employee

 • 

4K Messages

9 days ago

 

datruqbanaso - Hello, and welcome to your new home! Thank you for continuing to choose Xfinity. I hope the move went smoothly and you didn’t have to do all the heavy lifting yourself! I see that you received an email about an unclaimed reward, while Peacock Premium is already showing as redeemed from your previous account. When you sign in to Peacock, are you able to access and enjoy the content normally?

 

2

0

datruqbanaso

Visitor

 • 

3 Messages

Hi @XfinityThomasA — thank you! No, I am not able to access Peacock content. When I sign into my Peacock account (peacocktv.com/account/plans), under Your Subscriptions it says "You are not currently subscribed" and prompts me to "Add Plan."

Because the old Comcast account where the perk was originally redeemed is closed, that Peacock subscription was deactivated when the old account ended. However, because I kept the same Xfinity ID for my new active account, my Xfinity Membership portal still shows the perk as "Active" under my redeemed benefits history, which prevents the new entitlement or activation link from generating on (xfinity.com/yoursubscriptions) or Xfinity Assistant.

To save us a step, what I see on (xfinity.com/yoursubscriptions) is identical to the screenshot posted by @user_oe0hms in this thread (in case you can also see how your team resolved their ticket): https://forums.xfinity.com/conversations/customer-service/unable-to-redeem-peacock-benefit/6ab59bc59137b7edd9a75648

Could you please invite me to Direct Messaging so I can share my account details and have the Platinum Peacock entitlement provisioned to my current account?

Like

Reply

9 days ago

0

XfinityVianney

Official Employee

 • 

3K Messages

 

datruqbanaso, I'll be glad to help investigate this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

9 days ago

0

forum icon

New to the Community?

Start Here