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user_sm0789
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Tuesday, November 5th, 2024 6:39 AM

platinum rewards member "not eligible" for Peacock Premium

I'm a platinum rewards member with internet and redeemed the reward for free Peacock Premium on 10/28, but never received the activation email. When I try to follow the link provided on the rewards listing it tell me my account isn't eligible.

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18 days ago

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XfinityChristy

Official Employee

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1.6K Messages

18 days ago

 

user_sm0789  Hello and thank you for reaching out via our Xfinity Community Forums. First off, let me say we’re grateful to have you as a Platinum Rewards member. I’m so sorry to hear there’s been trouble accessing your free Peacock Premium reward—I know how frustrating it can be when things don’t go as expected.

 

It sounds like the activation email hasn’t come through yet, and I can absolutely help get this resolved. Sometimes there’s a delay with these emails, or they may end up in your spam or promotions folder—if you haven’t checked there already, it could be worth a quick look. If it’s still missing, I’ll be happy to look into it further.

 

In the meantime, if the link is saying your account isn’t eligible, that could be related to your reward status update. To activate this reward you must use the Primary account holder's email address. If that was not used, please try to activate it again. 

 

Please let us know if you continue to have issues with Peacock. Thank you! 

 

(edited)

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user_sm0789

2 Messages

@XfinityChristy​ I checked my spam and trash, and even checked my Xfinity email inbox. I am the only user on my account, so I definitely was activating the reward from the primary 

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18 days ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

user_sm0789, thank you for checking your spam and trash folder for that email. Peacock Premium is defintely one of my favorite streaming apps, and I get why you want to add it into your rotation as well. I'd like review your account to confirm you were able to redeem that reward, and then we can take the appropriate steps from there. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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18 days ago

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