Platinum Rewards trying to redeem Peacock Premium

@XfinityAlfonso​ Hi, yes I had Peacock in the past but I haven't had a subscription since 2023. 

OK, that's great! This is likely why the benefit is not showing under Xfinity Membership. Can you do me a favor, and go to Peacock Forgot Password and follow the steps to reset this? Can oyu let me know if this works? 

I reset my password and it didn't work. I still don't see Peacock as a reward that I can redeem 

@XfinityAlfonso​ I reset my password and it didn't work. I still don't see Peacock as a reward that I can redeem 

@snt2, can you go ahead and send us a message so we can dive deeper into the issue. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Hey @user_298a6a , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Peacock offer. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thanks Janelle.   I am on DM waiting, just not sure how long the wait time is or if someone gets back to me.

@user_298a6a - We appreciate your patience while our team works hard to respond to everyone as quickly as we can. One of the great benefits of working with us over this platform is that we'll always pick back up wherever we last left off, and our team is actively available 6 AM - 1 AM ET. I've converted your comment above to its own post to properly ensure correct follow-up on your particular account, and I do see your direct messages, which I'll be replying to momentarily. Thank you for waiting!

Sorry Janelle.   On the DM for almost an hour and only had one reply asking if I wanted verification by email or cellphone, to which I answered email, then nothing.............................    I figured this would be a quick conversation, troubleshooting a glitch in the account system ids.   Going to pull the rip cord on this one.

We're still with you in the direct messages, @user_298a6a. As I mentioned earlier, your patience is appreciated, especially during busy times. We work as a team to reply as fast as possible, and you are always welcome to come back to the chat when it's most convenient for you! I'll reply to your latest DM, and we'll go from there (when you're ready).