Visitor
•
1 Message
Platinum status despite 12 continuous years—request for Diamond correction and tenure review
My Xfinity account shows 12 years as a continuous customer, but my membership status is Platinum. The current Xfinity membership rules list Diamond eligibility at 10+ years, so the tenure already recognized on my account appears to qualify me for Diamond.
I also had approximately 16 years of Comcast/Xfinity service at my previous address that are not reflected in my current tenure.
Could an official employee please review my membership tier and correct it to Diamond based on the 12 continuous years already shown? Please also review my previous account history and open a Manual Tenure Restoration Ticket, or the appropriate escalation ticket, to restore any eligible prior tenure.
I can provide my current and previous account information privately upon request. Thank you.
XfinityAmira
Official Employee
•
5K Messages
6 days ago
Hi user_598jfq! Thanks for reaching out on our Xfinity Forum regarding this Xfinity Membership concern. We value and appreciate you being a loyal and long-time customer with us. 12 years is absolutely amazing, and we hope to provide you with service for many more years.
My team would be more than happy to further look into this membership tenure concern and get everything sorted out. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0