Please help me!!

Hello and good day, I pray you can help me,I have used Now mobile for over a year,I had 2 lines

I also have regular Internet. My Now mobile account got deactivated by mistake. I Need to have the numbers back PLEASE 🥺 I don't know what to do.I tried going to the store, spoke and chatted with numerous people.no help. I am will to upgrade but can't.This is my only recourse left please help.

Responses

Oldest First

Selected Oldest First

XfinityPaula

Official Employee

•

2.2K Messages

3 days ago

user_21heif Good morning, and thank you for reaching out to us for help with the NOW mobile lines. I'm so sorry to hear that they were disconnected. I would hate to be without services. I'm sure this is a tough position to be in, so thank you for taking the time to contact us. Our access to NOW services is limited, but I will do everything I can to help out.

So that I can obtain your name and service address to work with our NOW peers can you please send us a direct message? We will need your name and service address along with the phone numbers for the NOW services?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Customer Service

user_21heif

Please help me!!

XfinityPaula

New to the Community?