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Thursday, October 24th, 2024 8:00 PM

Please help

Just got new service turned on yesterday and turned off for no reason

Official Employee

 • 

1.1K Messages

1 month ago

@user_oq802s I'm sorry to hear about your services not working. You're in the right place for answers. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message 

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