Regular Visitor
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7 Messages
Please I moved to a new state where there is no Xfinity service and you won't let me cancel
Okay -- if I tag this post cancel I get an error message -- third time I am trying and I already spent over an hour dealing with your bot.
I need to cancel because I already moved out of state and already confirmed that XFINITY doesn't serve my new address. There isn't an xfinity store anywhere near me that I can just walk into so PLEASE cancel my xfinity service and provide an address where I can ship the modem.
No matter what I tell the bot the only option I am offered is a phone appointment several days ahead when I will be working at my new job and cannot take calls.
There is no reason you need to speak with me. I would have loved to transfer my Internet Essentials Service to my new address but Xfinity said I can't and you aren't going to get a commission by referring me to Spectrum or another provider because I earn too little to afford a different retail plan.
Please help, this is extremely frustrating. I don't know what else to do apart from filing an FCC complaint but I don't even know if they are operating during the government shut down.
I need to return my moden. Thank you.
XfinityNatalie
Official Employee
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414 Messages
14 days ago
Greetings, amypag! We appreciate you posting on our XFINITY Community forum. We will truly miss you as a valued XFINITY former member. I can assure you that you're at the right place for assistance with your cancellation concerns. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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