Please refund the credit balance to my bank account

Good Morning, @user_49rvtj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do completely understand wanting to ensure that you receive any refunds as promised. Typically, refunds can take up to 4-6 weeks, and all the details will be emailed to you with how to retrieve your funds. You can find all the details here. If it has not been the full 4-6 weeks, we would need to allow the time for it to fully process. Please let us know if you have any other questions/concerns, we are happy to help!