Visitor
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1 Message
Pods Trouble/Absurd Customer Service
Four phone calls, four different agents (plus the initial text conversation). Escalations. Most recent agent says he can't do any more since there is an escalated open ticket. Take a day or so to resolve. Minutes later a text message: "...it's Xfinity Assistant. Your ticket [Edited: "Personal Information"] regarding your xFi Pod inquiry was reviewed, but we couldn't approve the request." I click the provided link to learn more. No information. Zero. Just "closed". What does that mean? Problem solved? The possibility of replacement Pods was mentioned by the agent. Was that denied? Still open? Hello? Anybody home? If I could switch to Fios (which I had were I used to live), I would in a heartbeat.
Official Solution
XfinityAirelle
Official Employee
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2.1K Messages
8 days ago
Thank you for working with us - you initially reached out in hopes of getting your Xfi Pods replaced due to connection issues. We determined that neither pod is eligible for replacement. In the event that you have concerns in the future, please author a new post. Have a great day and take care. Bye for now!
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XfinityKrista
Official Employee
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1.5K Messages
10 days ago
Hello @user_7735b2, thank you for taking the time to reach out on social media. I understand your concern with the ticket, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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