Poor customer experience!!

I am writing regarding unresolved safety and installation concerns following my generator installation. I am a customer out of Indiana, and I wanted to share an ongoing issue I am having.

I recently had a generator installed at my house. In the process of a transfer panel being installed as well as a new electric meter box, the Comcast interface box had to be removed as space was limited. Locates had also been called, and an exposed drop wire right off of a sidewalk next to the residence was identified as the Comcast / Xfinity drop wire that's buried, it's a tripping hazard. I called Xfinity and made an appointment several weeks ago to have the box remounted and the exposed wire cared for. I specifically asked to be contacted prior to dispatch so I could be on site to make sure the box was installed in line with the new transfer panel and meter box. I never received a phone call and a technician never showed up. I called a second time, about a week later to set this up again, with the same information and request being shared. Again, I never received a call. I did, however, notice that a site visit had been made to my residence.

The photos that I have attached show the before when the generator was being installed and the after. The technician (tech 1084) thought the best way to handle this request was to simply remove the interface box and leave the outside connection exposed. The exposed drop wire was never corrected either.

I was very surprised that a trained professional representing a company as large as yours would think this is acceptable. I made a third call to share what had happened yesterday and was told I would be contacted in the next 7 days to set an appointment up. The woman I spoke to indicated there is a special team that handles installing these interface boxes. That seems like something a repairman or installer should be able to handle. When I brought the concern up about rain affecting my service, she said I could call in if there was a problem due to rain.

I honestly feel bad having to bring something seemingly so trivial to someone at your level, but I think sometimes things like this are happening daily in big companies and it goes unnoticed by leadership.

Resolution, I would appreciate your help with the following:

- Contact me and provide the opportunity to interact with a local manager to ensure the box is installed neatly in the area where all other services are located.

- Address the exposed service wire to eliminate any concern about my family or me tripping and falling.

- Ensure the technician who did this is addressed so another customer does not have to experience this type of workmanship.