Skip to main content
user_33gywl
1st Topic

Visitor

 • 

1 Message

Tuesday, October 14th, 2025

Poor Customer Service

Your customer service chatbot is beyond impossible to communicate with. I have been trying to get in contact with a real person for WEEKS. I need a technician to come to my apartment physically and check my connection. If you do not update your customer service you will lose hundreds of customers this is no way to handle a business. Pick up a phone. 

Question

 • 

Updated 

7 days ago

11

1

0

Oldest First
Selected Oldest First
XfinityKassie

Official Employee

 • 

2.1K Messages

7 days ago

 

user_33gywl Hello there, and welcome to our Xfinity Forums Team! I'm sorry to hear you are running into some difficulties in reaching us. This is not the experience we want our customers to have. I'd be happy to help you with identifying your connection, and if necessary help you get an appointment scheduled. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

0

0

forum icon

New to the Community?

Start Here