Visitor
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4 Messages
Poor service all together.
xfinity
I'm a Chicago-based artist & tattoo artist that seldom travels in and out of the state & country, but still needs service outside of Chicago.
I do not recommend Xfinity in all aspects: customer service, reception, overcharging, getting poor internet service because of the lack of reception...
It's important to me as an artist to receive what I've paid for in such a busy city. You'd think you would get stellar reception here in Chicago and customer service (services from other countries because they want to capitalize on what they think is cheaper to pay non-US citizens) to maintain it, but they'd rather continue pushing their service on to you rather than fixing the issue. A $120 cancellation fee was charged as well as an extra month's worth of internet when everything was already spoken about many times on the phone prior to my requests. They tried cheating me into another bill because the service address wasn't changed and kept stuttering on the phone when I've asked for this to be resolved as kindly as I can.
Note for future internet buyers: always ask for receipts sent to your email on the phone even refunds or any claims of service on your account. Ask "Can I get a email receipt of that?" and if they hesitate, you are being lied to. Xfinity mobile and internet is not a fully developed as other companies because they recently began their services not too long ago. Competing with AT&T, Verizon & T-Mobile towers are hard and the monopoly of coverage is there. Stay vigilant and do not be afraid to know what you're paying for because this is important to you & what you pay for!
I tried submitting this under the issues forum but they keep sending the error can't connect message lol
XfinityJustinM
Official Employee
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263 Messages
7 days ago
Hi @user_5zm7dz, thank you for taking a moment to share your recent experience with us. We understand that many customers have different needs for their services, and we have continued to grow in the right direction to care for those needs. As time goes on we'll continue to improve our network reliability, and utilize our growing infrastructure to create a great experience around the entire country. Your feedback facilitates this growth, and we appreciate you bringing your comments to us today.
Our team can certainly review your account to make sure that your final bill is correct. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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