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user_4y2snk
1st Topic

Visitor

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2 Messages

Wednesday, March 4th, 2026 4:37 PM

Poor service/lagging

Xfinity was out last month to do an upgrade for faster service. Now daily we have issues and keep getting messages for Xfinity service being down for technical issues. Get it fixed or I’m going with fiber. I work from home and have missed some important meetings due to my internet connection. 

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1 day ago

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XfinityBillie

Official Employee

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3.9K Messages

2 days ago

 

user_4y2snk Thank you for taking the time to reach out to us here on our Xfinity Forums. I work from home as well and understand how impactful any service interruption can be. When you do experience downtime, is it showing as an interruption in the Xfinity app? Or are you experiencing service interruptions outside of any work being done in your area?

 

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user_4y2snk

Visitor

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It’s random times throughout the day. Happens a lot more frequently since the service upgrades that happened mid February. We have all new equipment and had no issues before the service upgrades. Ziply and TDS have put lines in our neighborhood and Im going to switch if Xfinity doesn’t fix the issue. 

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2 days ago

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XfinityThomasB

Official Employee

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2.6K Messages

user_4y2snk Our team would like to take a look at things here from our end.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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Expert

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33.7K Messages

1 day ago

Moved to Customer Service.  This has nothing to do with disability/Accessibility

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