Visitor

 • 

1 Message

Tuesday, October 7th, 2025

Porting landline

I need assistance switching my phone over 

Oldest First
Selected Oldest First

Expert

 • 

114.1K Messages

18 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

2.1K Messages

17 days ago

 

user_zh02vz, Thank you for reaching out to Xfinity Support. I would be happy to help you with porting your phone over. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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