Visitor

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2 Messages

Tuesday, August 5th, 2025

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Has anyone received a gift from Xfinity in the high hundreds of dollars as a reward for being a long time valued customer? Just free money from Xfinity to you. Right into your bank account.

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Official Employee

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2.2K Messages

1 day ago

Hello, @user_djf8hb. Our Xfinity Rewards program usually gives out gift cards. It is our way of saying thank you for being with us. I would be more than happy to review your account to see what this deposit you received is all about. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Visitor

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2 Messages

@XfinityRaul​ Thank you. I appreciate your offer to help me with this issue, however, I don't see the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Please advise on how I should proceed.

Official Employee

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1.5K Messages

user_djf8hb The option may be missing if you are not signed in to the forums. At the top right do you see the sign in option? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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