Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone

Per multiple threads I found I must posting this first to request/enable ability for myself to DM Xfinity support with request to turn off my voice mail. Apparently there was at one time the ability for customers to DM but now a customer must submit posting requesting the ability to DM Xfinity employee for turning off voice mail. To substantiate this process - the closest community thread I found with instructions from Xfinity employee that it was required that this request must be made via a DM:

https://forums.xfinity.com/conversations/home-phone-features/i-need-to-turn-off-xfinity-voicemail/677d4e4c7699a97c89070400

"user_cmm2cz Thank you for reaching out to out team here on our Xfinity Forums. I would be more than happy to help you with disabling the voicemail feature on your phone. To get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it"

Responses

Oldest First

Selected Oldest First

EG

Expert

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116.5K Messages

1 month ago

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478

XfinityJoe

Official Employee

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1.2K Messages

1 month ago

Good morning @user_7vg2e2 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform.

You can reach the Xfinity Mobile team via any of the options below.

Text Message: 888-936-4968

Phone: 888-936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

user_7vg2e2

Visitor

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4 Messages

@XfinityJoe Thank you for responding to my message to request/enable ability for myself to DM Xfinity support. I am requesting this ability to disable voicemail on my home phone line not mobile phone.

Pardon for not specifying this in the original message subject nor message body.

Per the link provided in my original message and pasting contents again below -

1) "please send us a DM to Xfinity Support with your full name and address....." to request this change

https://forums.xfinity.com/conversations/home-phone-features/i-need-to-turn-off-xfinity-voicemail/677d4e4c7699a97c89070400

2) however it appears Xfinity forums have since disabled the "Direct Message" icon and per other postings you must now first put up a post to request/enable ability for myself to DM Xfinity support with this request

So I'm trying to follow what I've found in the forum and get my home phone voice mail turned off as efficiently for Xfinity customer service and myself as a customer as possible.

Thank you for your continued support

Thumbs up

27 days ago

user_7vg2e2

Visitor

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4 Messages

@XfinityJoe pardon for my mistake / ignorance or other 'technical glitch from the matrix' on DM Xfinity support capability.

I found / it 'magically appeared' - the 'Direct Messaging' icon in the upper right hand corner and after after starting a new message to 'Xfinity Support' per the forum link I had sent you -

I just completed a successful session with 'XfinityJeff' to have landline voice mail disabled!

So for anyone searching forums asking about DM to Xfinity Support...this worked for me:

Click the "Direct Message" icon in the upper right hand corner - looks like

On next screen click the "New message" (pen and paper) icon on the bottom
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

A "Xfinity Support" graphic replaces the "To:" line.
Type your initial message in the text area near the bottom of the window
Press Enter to send it and this will start your chat session

You will then need to wait for response ....

from my experience expect to wait several minutes for responses throughout your chat session with Xfinity Support

the message I received:

Good Luck and Hope Your Problems are Resolved!

Thumbs up

27 days ago

Again

Expert

•

33.7K Messages

@user_7vg2e2

Yes, you found the instructions to DM in multiple threads here in the Forums. However, the policy about sending an unsolicited DM to anyone in the Forums is prohibited until asked to do so by an employee.

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.

Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

So, for anyone reading this post, please wait for an employee to invite you to send a DM.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Thumbs up

27 days ago

XfinityVictor

Official Employee

•

2K Messages

Hello, have you had a chance to check if the voicemail service was removed. I do not see it on your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

user_7vg2e2

Visitor

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4 Messages

@XfinityVictor thank you for follow up...yes I can confirm that voicemail service was disabled:

when calling the number it continues to ring and when checking voice mailbox via computer it has the message 'Voicemail is not enabled for this number'

For clarity on proper process / procedure as I may be mixing terminology or other neophyte cause:

- when you responded "Direct messaging isn't allowed until an official employee asks you to do so" - does this mean / include:

you are not allowed to initiate a "Direct Message" / DM in which instead of typing the user name of a forum human typing "Xfinity Support" ?

- I'll start with the old I know 'it's very likely not your job' - I could not find anything in Forum Guideline / Acceptable Use Policy about waiting for official employee prior to sending DM nor mention of sending / not sending to "Xfinity Support".

If it was incorrect of me sending DM to "Xfinity Support" (which appeared to be monitored and through which I had my request successfully completed without push back) can you explain the proper procedure?

Thank you again for continued support

Thumbs up

20 days ago

Customer Service

user_7vg2e2

Posting to be able to send DM to Xfinity support to disable the voicemail feature on my phone

EG

XfinityJoe

user_7vg2e2

user_7vg2e2

Again

XfinityVictor

user_7vg2e2

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