Power company waiting on Comcast to remove inactive coax from unsafe pole

Thank you for the quick reply, yes they were able to confirm and I know that the single coax line that is ran/demarked on the pole is the same line we used to be connected with in the past. What is the best way or process to submit the location for the proper team to plan the field work?

We can help you with that here, @Help_Quickly! Please send us a direct message with your full name and address where the line/pole are located to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon. 

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  An "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.