Power line needs to be buried

Had new line run after animals chew through tech said in two weeks the line would be buried. Its been three weeks and line still sits on ground

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XfinityJamesC

Official Employee

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3.1K Messages

16 days ago

Greetings, @user_0y5baz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear this line has not been buried yet, but you have definitely come to the right place for assistance.

Is this an orange line running from a service pedestal or pole in the yard to the utility box on your house? You are correct that these can usually take up to 14 days to get buried, but if the line requires boring under a road, sidewalk, driveway, etc., it can sometimes take a little longer. Has anyone been out to mark the ground or identify existing underground utilities yet?

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user_0y5baz

Visitor

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4 Messages

Its a orange line coming off the poll by street stretching all the way back and around my cottage- i am worried for tripping and mowing over it

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13 days ago

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user_0y5baz

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4 Messages

No markings yet to show its planned to be burried

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13 days ago

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XfinityRichard

Official Employee

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3.5K Messages

I'm sorry for the frustration and inconvenience this has caused, @user_0y5baz . I can certainly understand your concern, especially after being advised that the line would be buried within two weeks and finding that it is still laying on the ground three weeks later. I'd be happy to look further into the status of the burial request for you. Please send me a DM with your full first and last name and your complete service address, and I'll review the account and see if there are any updates regarding the line burial. Thank you for your patience, and I apologize for the delay in getting this completed. I'll do my best to help get you some answers.

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13 days ago

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Customer Service

user_0y5baz

Power line needs to be buried

XfinityJamesC

user_0y5baz

user_0y5baz

XfinityRichard

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