Thank you for reaching. I see your network has been down, and you wanted to get more updates. I rely on my network daily, so I know what a headache it can be when service is down. We appreciate all your patience so far.
The Xfinity App is also a great way to stay informed regarding any issues occurring in the area. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is really helpful and something I personally rely on for situations like this.
The Status Page online will also allow you to enter your address to monitor potential issues in the area. As you can read here: https://www.xfinity.com/support/articles/check-service-outage, you can also request credits linked to this interruption all in one place. Is power still out, or has power been stored? How is everything performing so far?
XfinityVianney
Official Employee
•
1.7K Messages
16 days ago
Thank you for reaching. I see your network has been down, and you wanted to get more updates. I rely on my network daily, so I know what a headache it can be when service is down. We appreciate all your patience so far.
The Xfinity App is also a great way to stay informed regarding any issues occurring in the area. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is really helpful and something I personally rely on for situations like this.The Status Page online will also allow you to enter your address to monitor potential issues in the area. As you can read here: https://www.xfinity.com/support/articles/check-service-outage, you can also request credits linked to this interruption all in one place. Is power still out, or has power been stored? How is everything performing so far?
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