Visitor

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13 Messages

Saturday, August 15th, 2026 9:19 PM

Preferred email

Got a letter in the mail that my preferred email address was changed? 

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Selected Oldest First

Official Employee

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555 Messages

3 days ago

I see 2 email addresses on your account, what should be the primary email address?

Visitor

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13 Messages

i did put in a different email…… but I didn’t set it as preferred….

Visitor

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13 Messages

Does it say one was added last week? 

Official Employee

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1.7K Messages

Okay It does take up to 72 hours for a confirmation email to arrive. If you feel unsecure about any changes, we recommend checking with the security team.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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