Prepaid $200 virtual debit card expired

Good afternoon,

I signed up for Xfinity last year and overlooked the email with the $200 prepaid debit card. I did not know it had such a short expiration of 6 months, which is not the case for every prepaid debit card I have ever received. I have been happy with Xfinity service and would like access to the debit card, considering I did not spend any of the balance. I would appreciate any help in this manner, thank you!

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XfinityJorge

Official Employee

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3.3K Messages

26 days ago

user_8p2huc Hi there! Thanks for using our Forums and taking the time out of your day to contact us! We are happy to work with you and get a new card sent out if possible. To get started can you send us a DM with your full name and service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

(edited)

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user_6l9s4h

Visitor

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2 Messages

26 days ago

Hello,

I am having the same issue. The expiration on the card included in the email had an expiration of 12/27, which I believed to be card's expiration. I would like t be able to use the funds, as I had not used any of them previously. I would appreciate help as well, thank you!

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XfinityVictor

Official Employee

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2.5K Messages

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there or create your public post. If needed, we may invite you to send us a Direct Message. We will reach out to you via DM shortly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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XfinityJustinC

Official Employee

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2.6K Messages

6 days ago

@user_8p2huc I hope your day is treating you well so far, and not sure if you happen to not be getting our direct message notifications. I'm wanting to confirm if you have happened to receive the virtual gift card that we reissued. We're able 2 weeks into the up to 3 week processing time frame provided, and want to ensure you're able to receive that. I'll make sure to check back in with you next week as well if I don't hear back from you first. Thank you for your time working with me so far, have a nice day

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Customer Service

user_8p2huc

Prepaid $200 virtual debit card expired

XfinityJorge

user_6l9s4h

XfinityVictor

XfinityJustinC

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