Visitor
•
1 Message
Prepaid modem fried during storm
My modem was working until a storm
with bad lightning came through just now it won’t power on at all now
Visitor
•
1 Message
My modem was working until a storm
with bad lightning came through just now it won’t power on at all now
XfinityMatthew
Official Employee
•
803 Messages
18 days ago
Hello @user_v4q9hv sorry to hear the modem is fried after the storm. ?If you are currently using the Prepaid NOW internet you will need to request a replacement modem through the chat at Xfinity.com/NOW
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