@user_bv6trg Thanks for making us aware your profile is listed as a secondary user via Forums. I would be more than happy to help get you logged into the primary account. Have you by any chance tried going through the Forgot Username link on our website? If not, please visit this link to learn how to obtain the correct username https://www.xfinity.com/support/articles/how-to-change-your-username.
XfinityRaul
Official Employee
•
2.4K Messages
1 month ago
@user_bv6trg Thanks for making us aware your profile is listed as a secondary user via Forums. I would be more than happy to help get you logged into the primary account. Have you by any chance tried going through the Forgot Username link on our website? If not, please visit this link to learn how to obtain the correct username https://www.xfinity.com/support/articles/how-to-change-your-username.
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