user_vb2ihw Thanks for creating a post on our Community Forums. What issues are you running into when trying to purchase the backup battery? It should be available to purchase on our website after the Xfinity Pro service has been activated. If that has already been done and you're still having trouble, our team can help place the order for you as well. Please let us know.
I can’t find any place on the Xfinity app or website to purchase the battery. My pro extender is up and running. It shows up as equipment when I look at my account on the Xfinity app. It also lists a battery option but there is no way to purchase it. Thanks
user_jbdgyq Hello! Thank you for reaching out. We'll be happy to help you with the battery. Please send a Direct Message with your full name and address.
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start a New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
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121.3K Messages
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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
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