Skip to main content
user_vfs9jp
1st Topic

Visitor

 • 

2 Messages

Wednesday, November 19th, 2025 10:53 PM

Problem returning Xfinity equipment

After canceling Xfinity service, the return a device page does not load any equipment to return.

Have been trying to get a prepaid label and pickup by UPS for over a month now. 

Question

 • 

Updated 

16 days ago

15

1

0

Oldest First
Selected Oldest First
XfinityEmilyB

Official Employee

 • 

2.5K Messages

16 days ago

 

user_vfs9jp Welcome to our community forum! Thank you for posting here so we can help you return your Xfinity equipment. When you follow this link and sign in, do you see any devices listed there, or is it still empty? 


You also have the option to visit us at any Xfinity Retail Store. Find an Xfinity Retail Store location near you by visiting this page and click on details to make an appointment so you can save time in case they happen to be busy when you arrive :). Make sure to give your equipment to an Xfinity Retail Store representative. After you return your equipment, it'll be immediately removed from your account. Our team at the Xfinity Retail Store will provide you with a receipt confirming your return details.

 

2

0

user_vfs9jp

Visitor

 • 

2 Messages

Yes it is still empty, the device does not show up to select.

I would like the device to show up so I can proceed with returning it. I am unable to visit a store, can only ship the equipment via pickup.

Have been trying to get this resolved for a while now.

Like

Reply

16 days ago

0

XfinityEmilyB

Official Employee

 • 

2.5K Messages

 

user_vfs9jp Thanks for giving that a try! My team is a group of tenured experts and we will stick with you here every step of the way until we get this all sorted out :). Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here