Problems with my bill

okay so I go through xfinity for me phone bill and for some reason when I traded in my iphone 16pro they took the phone and the guy said that they would sent it off for me and when I saw my bill it was 600 which is crazy and appararently I was supposeto send it off but I wasnt told that so when I called the customer service number they said he shouldnt have taken it but he did and now they don't know where my phone is so now im suppose to get charged but I 'm not paying that so Ithink that I need to talk to sometone higher up

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XfinityAdrienne

Official Employee

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2.4K Messages

2 days ago

Hey there, @user_0p8qk1! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the Xfinity Mobile billing concerns, it certainly is not what we want for our customers. I would be more than happy to look into the account with you and see what we can do to resolve the issue. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_0p8qk1

Problems with my bill

XfinityAdrienne

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