Visitor
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1 Message
problems with my internet service.
Hello, I’m contacting you because I’ve been experiencing many problems with my internet service. The connection has been very unstable and slow, with frequent interruptions and speeds that do not match the service I’m paying for.
This issue has been happening repeatedly and is significantly affecting my normal use of the internet. I would like you to thoroughly check my connection and determine what is causing the problem, because restarting the modem or waiting for the service to temporarily restore itself is not solving the issue.
I would appreciate a complete inspection of my service and a permanent solution. I would also like to know if there is any issue in my area, with my line, or with my equipment that could be causing this instability.
Thank you. I look forward to your response and to having this issue resolved as soon as possible.
XfinityRaul
Official Employee
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3K Messages
7 days ago
@user_lnjrju Thank you for making us aware of your connectivity issues you're experiencing via Forums. I would be more than happy to find a solution to this problem you're having. Just in case you weren't aware, you may use the Xfinity app to see if there's a service interruption reported in the area.
When you say you've restarted the device, was that done using the Xfinity app or was that a power cycle?
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