Visitor
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1 Message
Problems with XFINITY service
My outside line has been promised to be buried for 3 months. Today I was told it was completed. My line is still on my grass and is a hazard for small children and older adults. This is unacceptable. I cannot get a live agent to discuss this problem, and the "assistant" cannot help.
I am very frustrated and ready to call it quits with XFINITY if this cannot get resolved.
Keith Reich
XfinityJamesC
Official Employee
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2.4K Messages
22 days ago
Greetings, @user_p5frw7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your line was never buried as indicated, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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