Visitor
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8 Posts
Promises you don't intend to keep
Welp, my previous post doesn't exist and I didn't get the promised message back on the update of my ticket.
Big surprise there.
So it appears that xfinity cannot be bothered to do what they say they will do and the 4th attempt to have the drop repaired for my home will go unfulfilled. So far dear readers there has been an attempt with repair, billing, the xfinity store and now through the forums. This time they gave me a window of 2 weeks instead of the usual 3 days, which was never the standard before. The PM I had open and check on constantly has disappeared, again, big surprise there.
To paraphrase a VERY rude saying, this company could [EDITED: Language.] and nocturnal emission.
If there are any changes to the positive, I'll update my post. I wouldn't hold your breath for it.
And no, I do not want to PM another rep again. It is obviously a waste of time. (Like complaining here isn't)
user_ixeu2w
Visitor
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8 Posts
15 days ago
Sorry, the browser incorrectly corrected my grammer. It should have be "a nocturnal...", not 'and'.
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XfinityCliff
Official Employee
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326 Posts
15 days ago
Hello @user_ixeu2w, and thank you for posting on our Xfinity Community forums. We truly appreciate you taking the time to share your concerns with us.
This is not the experience we want for you, and we would genuinely like the chance to take a look and help move things forward. I know you mentioned that this feels like a waste of time, but if you’re open to it, we’d like to make sure your concerns are properly reviewed and addressed.
Please send us a direct message* with your full name and complete service address, and we will work to get clarity on your ticket and the status of the drop repair.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
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user_ixeu2w
Visitor
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8 Posts
7 days ago
As expected, no dice. First I was told there was no ticket. Then it wasn't their line (house had Comcast before I moved in). After 5 tries, Comcast has failed to fix a simple drop, I mean it is just a run of coaxial cable to the back of the house. They did, as expected, offer 3 times for a paid pro install. Can't get the drop fixed, but we'll fix it and drill holes in your house instead. Given the level of service I have received - none, I am just going to drop the Xfinity mobile lines and get Star Link. I hope they like not having any money vs. what they could have had if they'd only fixed their infrastructure. But on the plus side, they were very polite about not doing it
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