Promotion is ending

Hello @xTheEdgex Thanks for reaching out to Xfinity Forum. I hope your day is starting out well for you, you've definitely reached the right place. We'd be happy to take a look at your account for better options to fit your needs. To better assist you would first need to send a direct message.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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We want to thank you for reaching out to Xfinity Forums about your promotion concerns. Glad to be able to resolve your issue. Don't hesitate to create another public post for any of your account needs in the future we're always happy to help.❤️