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user_28472
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Saturday, January 25th, 2025 10:25 PM

Promotional Mastercard Not Working

I have received and redeemed a promotional Mastercard gift card from an internet offer not too long ago. The Incentive Tracker says that the card was emailed and has a balance of $100, but whenever I tried to use the card, it would get rejected everywhere. I tried using it through Apple Pay, PayPal, and the card numbers directly.

Question

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Updated 

13 days ago

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2

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XfinityEmilyB

Official Employee

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1.9K Messages

3 months ago

@user_28472 Welcome to our community forum! I'd be frustrated if I got a gift card that kept getting rejected, so I'd like to investigate this further with you. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you until we reach the best possible resolution :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

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judy1hea

Visitor

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1 Message

My Mastercard promotional debit card was declined

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13 days ago

0

XfinityDilary

Official Employee

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2.1K Messages

 

judy1hea Thanks for posting on our Community forums for assistance. I'm sorry to hear the promotional debit card has been declined. Is it happening with multiple vendors? Are you getting a specific error message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_1zolb6

8 Messages

3 months ago

I also received a promotional mastercard for $200 and have tried it in multiple places where I know mastercard debit cards are accepted (I have an actual debit mastercard as well). It is being rejected EVERYWHERE, no matter the amount. I tried and verified everything I can think of and when calling the customer service number on the card there's NO HELP. It's a never ending phone tree.

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XfinityVianney

Official Employee

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2.1K Messages

 

user_1zolb6, It sounds like we may need to reissue the card. I'll be glad to double-check. Please send me a private message with your full name and address to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

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