1 Message
Promotions
Hello. Last time I was able to get a hold of someone to see about promotions, but I no longer see an option for this in chat and also difficult through the phone. I see many recent conversations about customer retention with every time people wondering if they still exist and I wonder the same.
My internet rate recently has gone up and I was looking to see if there are promotions before I take consider looking at other companies for service.
Thank You.
XfinityMarcos
Official Employee
•
1.9K Messages
9 days ago
Hi user_m5yqd1, thank you for taking the time to visit our Forum to get support with finding a new promotion. Let's roll up our sleeves and review the options together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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