Promotions

I just sat on the phone with someone in redemption or whatever that department may be, and waisted 62 mins of my time, after I emphasized my frustration about promotions only for a new line or new phone # to be told I would have to change my # temporarily, which I don't trust, and that I would have to pay 52 dollars why do I have to pay for a promotional upgrade when I don't pay monthly for the device to promotion why do I have to pay to get it started?? This makes no sense to me ..

The promotion you're referring to is our $0x12mos new line promotion, which is an amazing offer when starting service with us for the first time, or when adding a new line to existing Xfinity Mobile services.  Since we haven't had a chance to look into your account yet, we can't fully confirm what this $52 would be for, but it essentially sounds like an activation fee and taxes/surcharges, which you would normally pay for with a  Bring Your Own Device(BYOD) activation. If you are buying a new phone and have a qualifying Device Payment Plan, we do ask for an amount upfront equal to about 10% of the phone purchase price, along with the other fees mentioend. 

@Kerrib78 

If you haven't you need to send that DM to Xfinity Support so that they can help you better.

That's is obviously not a promotion if I can't get a free upgrade, and it's not being your own device if I'm looking for an upgrade, your reply is nothing but contradiction I don't want to sit on the phone again for 2 hours just to be told I have to change my # temporarily which I don't trust and I have to put $ down and pay monthly for a new phone, that is not a promotion. Do you know what an upgrade even means??

Thank you for clarifying, @Kerrib78. We are here for your support. If you'd like to look into these issues, or if you have any questions about your options, please let us know.