Property damage claim

My yard is a mess from agent 6969 replacing the cable wire. I also had MONTHS of lost internet from the wire being improperly done. They did not even put the box in the yard back together properly

Responses

XfinityJamesC

Official Employee

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2.1K Messages

4 months ago

Greetings, @user_e2h2m2! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your property was damaged, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_797xz9

1 Message

@XfinityJamesC

[Edited: "Personal Information"]

I will be returning to Florida the middle of April

There is no Direct Message Symbol

Thank you

(edited)

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2 days ago

0

XfinityBrianH

Official Employee

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1.2K Messages

user_797xz9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Let me know if you have any questions.

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