property damage claim

i’ve made numerous attempts to contact Xfinity but I always get the runaround. I did finally reach somebody to put in a claim on January 6 ticket number [Edited: "Personal Information"]

we are now at January 15 and nothing has been done even though the email said they would contact me within one business day

this is putting a financial burden on myself since I paid for things to get fixed. I need to be reimbursed.

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XfinitySara

Official Employee

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2.3K Messages

18 days ago

Hey there, @user_4zml8u. Thank you for creating this post within our community forum so that our Digital Care Team can take a closer look! It would be my pleasure to check the status of your ticket and help escalate things further however necessary. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_4zml8u

Visitor

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2 Messages

11 days ago

i’m still waiting on a resolution. I wish I could just talk to a real human.

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XfinityKassie

Official Employee

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2.3K Messages

user_4zml8u I hear where you are coming from. We would like to help you get to a resolution, and check the status of your ticket. When you get a moment, please send us a DM so we can look into this for you. I look forward to assisting you further.

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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11 days ago

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Customer Service

user_4zml8u

property damage claim

XfinitySara

user_4zml8u

XfinityKassie

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