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Monday, April 14th, 2025 5:08 PM

Property Damage report

Good Day,

Xfinity had a crew run a new service line to my house under my driveway. The driveway is damaged as a result and I would like to file a claim.

David [Edited: "Personal Information"]

Official Employee

 • 

4.1K Messages

6 days ago

Hi user_092amo, thanks for reaching out on our Xfinity Forum letting us know about the damage claim you would like to file. My team is here to help and can absolutely assist you with getting a claim submitted. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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