Visitor
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1 Message
Property damage
Edited: "Personal Information" is my XFINITY ticket #. I need someone to contact me regarding the damages.
Visitor
•
1 Message
Edited: "Personal Information" is my XFINITY ticket #. I need someone to contact me regarding the damages.
XfinityChristy
Official Employee
•
2.1K Messages
9 days ago
Jdoh Hello, and thank you for reaching out via our Xfinity Community Forums. I would be happy to look into the status of that ticket with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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