Visitor
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1 Message
Property Damage
Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes
Visitor
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1 Message
Xfinity contracted some technicians to do fiber optics upgrade in my neighborhood. They came with heavy equipment in front of my building causing a sink hole that caused damage to my underground pipes
XfinityAlyssaA
Official Employee
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2.9K Messages
5 months ago
Good afternoon @user_xcfkjm, and thank you for reaching out on our Community Forums to report the damaged that was caused to your underground pipes. We can get a ticket submitted to have this investigated further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
(edited)
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user_1cdlir
Visitor
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1 Message
8 days ago
Did this get resolved, and how? Our issue is minor relative to yours, but similar. Xfinity technicians came to my home to bury the cable lines, and damaged a sprinkler pipe -- this led to gallons and gallons of water leaking from the pipe about 6 inches from the foundation to our home. I am trying to figure out who to contact at Xfinity and how to submit a claim.
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