Property damaged

user_6q0drz I am so sorry to hear about the damage to your property's drip system. Having to deal with a leak is fustrating, and I sincerely apologize that you haven't received a resolution since reporting this on September 2nd. We absolutely want to get this fixed for you immediately. I'd like to look into the status of your damage claim and see how I can best help move the resolution process forward.

Please send us a direct message with the following information:

• Your full name

• The service address

• The ticket number (from your September 2nd call)

 

Once we have this, I will check the internal notes and ensure the appropriate team is engaged to get this repair scheduled right away. Thank you for bringing this to our attention.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it