Regular Visitor
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9 Messages
Property details for Line Bury
I need an Xfinity cable line buried in my backyard. There’s a bury order in place and Xfinity texted me to verify some property information before the tech comes out to bury the line. The property details were incorrect and indicated that I do not have a sprinkler system. I DO have a sprinkler system, but I was unable to update the information in the Xfinity app. I called Xfinity and explained the problem as directed by the app, but the agent was unable to help me and I’m not confident he understood the problem. Can I please get some help?
XfinityJanelle
Official Employee
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1.6K Messages
3 days ago
Hey @db0945 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out about the line bury order. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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