Visitor
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1 Message
pull new cable through existing conduit
A new underground conduit and cable was installed several weeks ago.
Repair came today to connect ends of new cable.
He said the new cable is defective and needs to be replaced.
In the meantime a temporary cable has been laying on my lawn for two months.
I've been patient, but can we escalate a permanent resolution to this?
Lawn mower guy is tired of mowing around temporary cable.
Thanks,
<Edited: "Personal Information">
EG
Expert
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118.6K Posts
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2.3K Posts
23 days ago
Hello, @pbprather, thanks for your post and for letting us know about the outside line. Our team can help! We'll need to work in a direct message, so we can locate your account and check on the pending work order. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."
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